Providing residential customers with attentive management and reliable everyday support
South Kensington Estate is home to a range of carefully maintained residential properties across one of London’s most desirable neighbourhoods. Our aim is to ensure every customer feels supported, comfortable and informed throughout their tenancy. From moving in to day-to-day living, our team provides a responsive service that combines efficiency with personal attention and a clear understanding of the area’s unique character.
We take a practical, thoughtful approach to managing homes across the Estate, ensuring buildings are well cared for and that maintenance, access and communication are handled promptly. Customers can contact the Estate team for property assistance, repair requests or tenancy enquiries. Living on the Estate means being part of a connected, well-managed neighbourhood defined by quality, heritage and the convenience of South Kensington life.
Our Residential team will meet you at the property to handover your keys and carry out a home introduction to ensure a smooth move in. Your welcome pack will be provided to you, this contains your tenancy documents, safety certificates, the utility process, and other key information you will need during your occupation.
We aim to resolve maintenance issues promptly and keep you informed throughout.
Please contact the Maintenance helpdesk for all maintenance enquiries during working hours.
Email: maintenance@ske.org
Telephone: 020 7761 6420
All issues are acknowledged within one working day.
For any emergencies such as fire, flooding, loss of power affecting multiple units, or any issue posing an immediate health or safety risk please contact the Out-of-Hours Security team on 07817 861 873.
Please refer to your tenancy agreement for rent due dates, rent payments will be taken via Direct Debit as per your signed agreement to ensure payments are made on time.
If you have any questions about your rental account, please contact our accounts team;
accounts@ske.org or call 020 7761 6420
Alterations are not permitted on our rental properties. Long leaseholders must obtain Landlord consent before starting any works. Please contact info@ske.org for further information.
The Welcome Pack provides full details of your refuse collection days and times. This information can also be found on the Royal Borough of Kensington and Chelsea website.
We ask that all residents take responsibility for their refuse from the point it leaves your property to disposal to help maintain a clean Estate environment.
environment.
If you are locked out outside of normal business hours, please contact the Out-of-Hours Security Team on 07817 861 873 for assistance.
We aim to resolve any concerns quickly and fairly. If you wish to raise a complaint, please follow the South Kensington Estate Complaints Procedure, available to download as a PDF below. This outlines the formal process, response times and escalation stages.
Being part of South Kensington Estate means joining a well-connected community at the centre of one of London’s most distinctive neighbourhoods. We encourage all customers to support and enjoy the independent cafés, retailers and cultural venues located across the Estate.
For local news, events and opportunities, we recommend signing up to Discover South Ken, which highlights what’s happening across the wider area and celebrates the people and places that make South Kensington unique.
A Design Guide has been produced by a leading firm of heritage architects on behalf of the Thurloe Owners & Leaseholders Association (TOLA), working closely with the Anstruther Estate Management Scheme (EMS). It sets out how any construction work – including alterations, repairs or maintenance – should be approached to ensure the historic character of the area is preserved.
The guide brings together established principles for adapting buildings with detailed design advice for each terrace and house type within The Anstruther Kensington Estate. Before beginning any design work, please share this document with your appointed architect, designer or contractor.
We have also worked closely with the Royal Borough of Kensington and Chelsea to ensure the guidelines reflect the borough’s own conservation and heritage objectives. If a proposal follows the Design Guide, RBKC will take this into account when considering planning or listed building consent applications.
The Estate Management Scheme requires that any proposed changes are reviewed before works begin. Please contact South Kensington Estate and the Estate Architect in advance of any works to obtain EMS consent.
Our office is located within the heart of the Estate, allowing the team to provide a personal, on-site service for both residential and commercial customers.
For general enquiries, property matters or assistance, please contact us:
Telephone: 020 7761 6420
Email: info@ske.org
Office hours: Monday – Friday, 9.00 am – 5.30 pm.
